{kudos to kathy}

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Kathy helped J & L select paint for their home and in their words, “Every color is absolutely perfect!”  Kudos to Kathy on exceptional customer service, and thanks to J & L for sending such a nice note.

Dear Mr. Hirshfield,
We’re sure you’re already aware of what a treasure you have in Kathy Basil but we just wanted to let you know how happy we were with her work and what a great representative of your company she is!  While we’ve remodeled a lot of homes and bought a lot of paint, this is the first time we had a “color consultant” come with our painter (Edgar Gomez–New Century Construction–aside—a superior painter with an amazing crew).  We are used to buying about 50 versions of the same color to finally arrive at just the right hue.  Kathy is able to quickly narrow down the choices and make the whole process a lot more agreeable!  On top of that, she presents colors that one would never have thought of …and they turn out to be absolutely amazing!
I could go on and on about each of our color choices but in the end, she helped us with paint for at least thirteen different rooms + hallways, trims, stairways, etc….The idea of repainting this whole house (that had previously been filled with wallpaper from the ’80′s) was daunting but Kathy skillfully, creatively, patiently, and cheerfully steered us to just the right colors.  With her expertise and intrinsic sense of color, she facilitated this process to the ultimate degree.
Suffice it to say:   Every color is absolutely perfect!  Whether it’s the kitchen, the work-out room, the bathroom, our bedroom, my office, the living room, etc, etc….
On top of all this, we weren’t the type of clients who just threw ourselves into Kathy’s hands.  We had our own ideas, we had “experience,” and we were a little skeptical, knowing how hard it is to choose just the right color.  Kathy was wonderfully patient with us.  She expressed her ideas, respected our ideas, and explained what was good and bad of the two…
So this summer, we will be painting the exterior of our “new” house and you can be sure, we will be asking that Kathy come back and find us just the right shade of “beige” or…what ever color she recommends.
So many thanks for the professional guidance you provided us through Kathy.
J &L Hovland

{a shout out to the mpls contractor service center}

 

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We think we have some great people working at Hirshfield’s and it’s always nice when our customers agree with us. Thanks, Elliot for exceeding this customer’s expectations.

Hi Steve,
I wanted to take a moment and let you know you have a great team.  Your staff is always extremely helpful and pleasant while doing so.  I would also like to make specific mention about Elliot.  At approximately 4:30pm on Friday 11th, I called regarding a gallon of paint that was requested.  The paint was prepared and waiting but I would not be able to get there before closing at 5:00pm.  Elliot went out of his way to deliver the paint to the hotel.  This action was above and beyond what you might expect.  It also saved me a trip and allowed us to execute a project that was planned for the weekend.

Thank you
A. V.
Maintenance Manager
Marquette Hotel

{i will definitely use this paint again!}

My husband and I just finished painting our entryway with your Premium Ceramic Eggshell paint. I wasn’t sure at first because I’d used something “advanced” and “new” from a different paint store and it was very unforgiving. However, I couldn’t be happier with the paint we just used. Yes, it was roughly the consistency of cake batter which was somewhat disconcerting at first but the coverage was amazing and the roller splatter was much less than the average paint. Plus, clean-up was much faster than usual – there was almost no bleeding under the tape. I will definitely use this paint again!

Posted on Hirshfield’s Facebook from satisfied customer R.C.W.

{i have never used such a great paint}

Hello – I want to commend you on your Platinum Ceramic paint.  I am the worst painter in the world and it’s something I dread doing.  However, I recently decided to repaint a bedroom in my home and I used Hirshfield’s Platinum Ceramic paint. I was amazed at how great it was to work with.  No spatter, dried evenly, easy to cut in with, and on and on.  I have never used such a great paint. I may even live to paint another room or two!  Thanks very much for the great product.

Nancy from St. Paul

Thanks Nancy, for taking time to share your opinion on one of our products; we are happy to hear we exceeded your expectations. And we appreciate your support of a locally owned company, who manufactures their paint in Minnesota! (shameless plug)

{great service experience}

To: Hirshfield’s Management

I recently had a delightful experience working with Tom Schoening at your Edina Store. He handled all my questions professionally and did a wonderful job in assisting me with color selections & preparation of paint samples for my client. His work facilitated the decision process and expedited the order…an all around great service experience…and a pleasure to work with your team – especially Tom.

Cordially,

R.H. (designer)

Thank you R.H. for taking time to let us know about your shopping experience at Hirshfield’s Edina. Retail is often a thankless job and it means a lot to our employees when customers go the extra step to say, ” Thanks, I appreciate your expertise.”

Great job, Tom!

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{friday finds: letters of appreciation}

It’s always a special treat when our customers take time to send a letter or e-mail of appreciation about one of Hirshfield’s hard-working staff. It makes everyone’s day.

Here are letters of appreciation for the exceptional customer service given by Hirshfield’s employees Beth, Charene, and Mike.

Dear Beth:

I just wanted to drop you a note to thank you for your great service!

I know I was frazzled when I walked into the store, after spending the morning with various building suppliers, I was anticipating more obstacles! How nice to experience the ‘Hirshfield’s difference’ – I appreciated your professionalism in helping with the selection of the exterior colors for my home – thanks for making the process fun and with great results!

I will look forward to the next meeting with the builder, colors in arm, and placing my order!

Thanks so much!

D.B.

Mr. H.,

My mother-in-law and I walked into the Coon Rapids store last Sunday, 4/22 at 4:25 p.m.

We looked at paint chips, then started asking questions at 4:45.

Charene answered them patiently, completely, and professionally.

She brought Mike into the conversation when I asked about full spectrum paints.

Mike looked up information, gave us technical specs, and made recommendations, including discussing the painter that my mother-in-law is working with.

We shut down the store. Mike cheerfully stayed at least 20 minutes after closing, making himself available until he answered all of our questions.

We appreciate Charene’s and Mike’s passion, knowledge, and fine customer service – going the extra mile.

Thank you.

We’ll be back.

J.M.
Coon Rapids

Dear Mr. Hirshfield,

This letter is to commend Beth Zentis, your Hirshfield employee at the Woodbury store in City Center West.

On April 4 we went to the store with two of our large living room pictures in hopes of getting paint to darken the wooden frames. Beth was most helpful in trying to find the shade of dark brown that would work to compliment each picture. We tried a couple different colors and then Beth suggested the perfect solution.  Beth took a paint chip and topped it with some semi-opaque metallic paint. Wow-that was exactly what we needed on those frames, which are now hanging in our living room!

Beth was most helpful, knowledgeable and eager to assist us in solving our problem. Our Hirshfield’s store is most fortunate to have Beth as an employee!

Sincerely,

W & M

 If  you see something in our stores that can be improved upon, please let us know. We want all our customers to have a good experience at Hirshfield’s. Thanks for supporting a locally owned company, we truly appreciate your business.

{happy customer}

A note of appreciation to Dawn Feda, Hirshfield’s Shop At Home, for a job well done.

Good Morning Dawn,

I’ve been meaning to email you since my window treatments were installed–  I love them—you are amazing at walking in and determining just what my tastes are and then finding the materials and designs to compliment

Please pass my email on to your superiors or whoever—you are a real talent

And also—please note that your installer was careful and pleasant to have in my home as well

Thanks again and I will definitely recommend you and contact you on my next project

Regards!

Kathy

Thank you, Kathy, we appreciate your kind words and we appreciate your business.

{kim receives stamp of approval}

Kim,

Thank you for the perfect colors you picked out for our townhome. Our home now has its own style which has come alive in each room by colors that enhance our furniture and decor. We would not have been able to accomplish this goal without your professional help. Your thought, ideas and color complements were given with much care and consideration towards the outcome we wished to achieve. We must admit we were on a completely different page when we first came in for our consultation.

Thank you for doing your job and being direct in showing us we needed to think differently. We love all the earth tone colors. Our townhome is now complete and we are truly at home.

M & T

Thanks, M & T, for sharing your appreciation of  Kim’s color expertise. Another satisfied customer brought to you by Kim, Hirshfield’s Coon Rapids location.

{belinda is the best}

To whom this may concern:
We are in the process of finishing off the lower level of our rambler style home.  I was very confused about selecting colors of paint for the walls, wanting it to be cohesive and tasteful.

I had such a wonderful experience working with one of your color consultants, Belinda Dietrich, at your Lakeville, MN location, I just had to write to let you know.  She came out to my house with large paint samples in hand and by the time she had finished, all colors were selected.  I was pleased with the choices. When the walls finally were painted, we were overjoyed that it was exactly how we wanted it to look.  Belinda was not only very kind and  professional,  but she really listened to my thoughts, concerns and put together a color palette that I was striving to achieve.  She made suggestions to paint accent walls that I would not have thought of and having painted them, we are so PLEASED at the end result.  She also recommended some painting supplies that helped my husband with edging.

So, we think Belinda is the BEST and Hirshfield’s is our store of choice for decorating and paint ideas and products.

Kay and Harry

What a great e-mail from Kay and Harry. We appreciate them taking time to acknowledge Belinda and the service she provided. Keep up the good work, Belinda!

{customer appreciation}

We want our customers to have a good experience at Hirshfield’s. Sometimes we get it right, sometimes not so right. Last week two Hirshfield’s customers took time to write a thank you to Jim (Robbinsdale) and Kathy (Hirshfields’s Design Resource Showroom.)  Expertise and customer service are what impressed these two customers.

Store Manager:

At your store this morning, I was assisted by Jim in choosing/matching a paint color that I tried to identify with my own, very old color chip. Not only did he succeed in matching my sample color chip and mixing the paint I needed, but he met this customer’s needs with efficiency, patience, and just enough cordial interaction to help this spur-of-the moment customer feel comfortable. That is customer service that as an asset to your store as well as the “down home” reputation of Robbinsdale. 

With much appreciation,

“G”

Hi Kathy,

Just a note to say thanks once again for your help with (our) exterior paint choice. You certainly know what you are doing. We LOVE the new house color! My life has been so much better since I met you.

Sue

Thanks for the notes, G and Sue. We are grateful you chose Hirshfield’s and we appreciate your business.

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