{friday finds: letters of appreciation}

It’s always a special treat when our customers take time to send a letter or e-mail of appreciation about one of Hirshfield’s hard-working staff. It makes everyone’s day.

Here are letters of appreciation for the exceptional customer service given by Hirshfield’s employees Beth, Charene, and Mike.

Dear Beth:

I just wanted to drop you a note to thank you for your great service!

I know I was frazzled when I walked into the store, after spending the morning with various building suppliers, I was anticipating more obstacles! How nice to experience the ‘Hirshfield’s difference’ – I appreciated your professionalism in helping with the selection of the exterior colors for my home – thanks for making the process fun and with great results!

I will look forward to the next meeting with the builder, colors in arm, and placing my order!

Thanks so much!

D.B.

Mr. H.,

My mother-in-law and I walked into the Coon Rapids store last Sunday, 4/22 at 4:25 p.m.

We looked at paint chips, then started asking questions at 4:45.

Charene answered them patiently, completely, and professionally.

She brought Mike into the conversation when I asked about full spectrum paints.

Mike looked up information, gave us technical specs, and made recommendations, including discussing the painter that my mother-in-law is working with.

We shut down the store. Mike cheerfully stayed at least 20 minutes after closing, making himself available until he answered all of our questions.

We appreciate Charene’s and Mike’s passion, knowledge, and fine customer service – going the extra mile.

Thank you.

We’ll be back.

J.M.
Coon Rapids

Dear Mr. Hirshfield,

This letter is to commend Beth Zentis, your Hirshfield employee at the Woodbury store in City Center West.

On April 4 we went to the store with two of our large living room pictures in hopes of getting paint to darken the wooden frames. Beth was most helpful in trying to find the shade of dark brown that would work to compliment each picture. We tried a couple different colors and then Beth suggested the perfect solution.  Beth took a paint chip and topped it with some semi-opaque metallic paint. Wow-that was exactly what we needed on those frames, which are now hanging in our living room!

Beth was most helpful, knowledgeable and eager to assist us in solving our problem. Our Hirshfield’s store is most fortunate to have Beth as an employee!

Sincerely,

W & M

 If  you see something in our stores that can be improved upon, please let us know. We want all our customers to have a good experience at Hirshfield’s. Thanks for supporting a locally owned company, we truly appreciate your business.

{happy customer}

A note of appreciation to Dawn Feda, Hirshfield’s Shop At Home, for a job well done.

Good Morning Dawn,

I’ve been meaning to email you since my window treatments were installed–  I love them—you are amazing at walking in and determining just what my tastes are and then finding the materials and designs to compliment

Please pass my email on to your superiors or whoever—you are a real talent

And also—please note that your installer was careful and pleasant to have in my home as well

Thanks again and I will definitely recommend you and contact you on my next project

Regards!

Kathy

Thank you, Kathy, we appreciate your kind words and we appreciate your business.

{kim receives stamp of approval}

Kim,

Thank you for the perfect colors you picked out for our townhome. Our home now has its own style which has come alive in each room by colors that enhance our furniture and decor. We would not have been able to accomplish this goal without your professional help. Your thought, ideas and color complements were given with much care and consideration towards the outcome we wished to achieve. We must admit we were on a completely different page when we first came in for our consultation.

Thank you for doing your job and being direct in showing us we needed to think differently. We love all the earth tone colors. Our townhome is now complete and we are truly at home.

M & T

Thanks, M & T, for sharing your appreciation of  Kim’s color expertise. Another satisfied customer brought to you by Kim, Hirshfield’s Coon Rapids location.

{belinda is the best}

To whom this may concern:
We are in the process of finishing off the lower level of our rambler style home.  I was very confused about selecting colors of paint for the walls, wanting it to be cohesive and tasteful.

I had such a wonderful experience working with one of your color consultants, Belinda Dietrich, at your Lakeville, MN location, I just had to write to let you know.  She came out to my house with large paint samples in hand and by the time she had finished, all colors were selected.  I was pleased with the choices. When the walls finally were painted, we were overjoyed that it was exactly how we wanted it to look.  Belinda was not only very kind and  professional,  but she really listened to my thoughts, concerns and put together a color palette that I was striving to achieve.  She made suggestions to paint accent walls that I would not have thought of and having painted them, we are so PLEASED at the end result.  She also recommended some painting supplies that helped my husband with edging.

So, we think Belinda is the BEST and Hirshfield’s is our store of choice for decorating and paint ideas and products.

Kay and Harry

What a great e-mail from Kay and Harry. We appreciate them taking time to acknowledge Belinda and the service she provided. Keep up the good work, Belinda!

{customer appreciation}

We want our customers to have a good experience at Hirshfield’s. Sometimes we get it right, sometimes not so right. Last week two Hirshfield’s customers took time to write a thank you to Jim (Robbinsdale) and Kathy (Hirshfields’s Design Resource Showroom.)  Expertise and customer service are what impressed these two customers.

Store Manager:

At your store this morning, I was assisted by Jim in choosing/matching a paint color that I tried to identify with my own, very old color chip. Not only did he succeed in matching my sample color chip and mixing the paint I needed, but he met this customer’s needs with efficiency, patience, and just enough cordial interaction to help this spur-of-the moment customer feel comfortable. That is customer service that as an asset to your store as well as the “down home” reputation of Robbinsdale. 

With much appreciation,

“G”

Hi Kathy,

Just a note to say thanks once again for your help with (our) exterior paint choice. You certainly know what you are doing. We LOVE the new house color! My life has been so much better since I met you.

Sue

Thanks for the notes, G and Sue. We are grateful you chose Hirshfield’s and we appreciate your business.

{accolades to apple valley }

Don’t you love when your plans come together? That’s what happened to Lisa when she walked into Hirshfield’s Apple Valley store and met Jen Miranda. Thanks for the note, Lisa.

Jen and Hirshfield’s manager,

I want to thank you for your great expertise!  You were so helpful when I came in not knowing exactly what I wanted to do in my foyer.  Jen, I appreciate the time you spent with me! All the colors worked out and I had all the tools I needed to complete my project.  I have had a few friends come over and their comment was, “Wow!  This looks great,” thanks to you!

Thanks Again!
Lisa

{kudos to kathy!}

This is an email we received from Amy, a Hirshfield’s customer who worked with Kathy over at Hirshfield’s Design Resource. Kudos to Kathy on exceptional customer service, and thanks to Amy for the fantastic email!

Hi Kathy,

Thought you might be interested in a painting update.

I finally got around to painting our family room over the weekend, and as you promised, the Ginger Snap looks incredible in there!  So incredible in fact, that when my thirteen year old son (who as you can imagine doesn’t care much about home furnishings) saw it he said it looks like it came out of a magazine.  It’s truly amazing the way doing a dramatic shade can transform the whole vibe of the house!  Additionally, the way that all of the newly painted rooms flow from one to another just proves what a valuable service you’ve provided. (And don’t worry, I’ve been telling all my friends about it.)

So far I’ve gotten the kitchen, dining and family room taken care of as per your plan, and hope to get the living room wrapped up by the end of next week.  Depending on my stamina level, I may even tackle the stairs and upper bathroom before school gets out, or (more likely) may end up waiting for a few boring days in the summer.

Thank you so much for all your help and patience–you are so good at this!!!

Thanks again,
Amy 

{props to Coon Rapids}

I was in your Coon Rapids store last weekend, and the staff was very friendly and helpful.  There were plenty of customers in the store, but two staff members came over and asked us if we needed help, and then suggested a couple of different things (including those big paint chip things, which really do work).  By far the best experience I’ve had in that store.  Thought you should know.
Greg

Thank you, Greg, for taking time to send an e-mail.

{exceptional customer service – Nick}

Dear Hirshfield’s,

I would just like to say how pleased I was with the service Nick Benson offered me in custom mixing paint for my latest project. He was exceedingly friendly and eager to please. He remixed a new batch of paint to make the match to my wallpaper and it wasn’t an easy task. His experience and good eye for color made it a perfect match. He probably spent over an hour remixing and wasn’t happy until we both agreed on the color. What a great guy. I will definitely shop at this location again and will recommend Nick. Thanks so much for hiring only the best.

Penny

Thanks, Penny, for taking the time to write us this note! And kudos to Nick for his exceptional customer service!

{kudos to Hirshfield’s staff}

Dear Madame or Sir,

I have had the pleasure of using Hirshfields paints for the last 12 years in painting the interiors & exteriors of several properties for not only ourselves, but for friends and family as well. Your products and service have always be great.

This brings me to the particular reason for kudos. We started using Hirshfields – Suburban St. Paul with our first home in St. Paul and received great help from Troy over the years; now, we have lived in Hudson, WI for 6 years and are dually pleased to have a Hirshfields location and that Troy is the store manager. Last Saturday, I made a last minute run for paint, mistakenly thinking that the store was open until 3pm. I arrived at 2:10 to see that Troy was locking up the door. He could have just changed the sign over to ”Closed” and turned around; however, he still waved me in. With mixing paint and answering questions, it was almost 2:30 before he was able to close the store. I greatly appreciated him staying longer just this time for me (I wrote down the hours for future use) and allowing me to complete my project. Thanks for having such great staff.

Many Thanks,
Jeff

Thanks, Jeff, for the kind words!